Privacy Policy

At Loving Journey Mama (“we,” “us,” or “our”), we are deeply committed to maintaining the trust and confidence of our visitors and customers. Your privacy is important to us, and we are dedicated to protecting your personal data across all touchpoints of our services through responsible and transparent data practices. This Privacy Policy outlines how we collect, use, store, and protect your information, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all personal data collected through our website at lovingjourneymama.com, including any related services or communications. For the purposes of applicable data protection laws, Loving Journey Mama is the data controller responsible for the processing of your personal data. This means we determine the purposes and means by which your information is collected and used.

2. Categories of Data We Process

We may collect and process the following categories of personal data, depending on your interactions with us:

a. Usage Data
We may process data about your use of our website and services. This includes your IP address, browser type, geographic location, referral source, length of visit, pages viewed, and navigational paths. This data is collected via cookies and server logs.

b. Account Data
If you register on lovingjourneymama.com or place an order, we may collect and store your name, billing and shipping address, email address, and phone number.

c. Profile Data
We maintain information about your preferences, interests, shopping behavior, and any purchase history you may have with our services.

d. Communication Data
We collect and retain communications you send to us, including email correspondence and customer support inquiries. This may include metadata associated with your communications.

e. Technical Data
Technical information such as your device type, operating system, screen resolution, language settings, and system configurations may be collected during your use of our website.

f. Transaction Data
Payment and delivery-related data, including payment methods, transaction dates, delivery tracking, and billing records, are collected when you engage in purchases.

g. Preference Data
We may collect marketing preferences including your consent to receive emails, preferred content, and indicators of interest in specific categories or services.

3. Legal Bases for Processing Personal Data

Under GDPR and other applicable laws, we rely on the following legal bases for processing your personal information:

– Consent: When you opt-in for newsletters or marketing communications.
– Contract: When processing is necessary to fulfill a purchase or service you have requested.
– Legal Obligation: Where data needs to be processed for compliance with laws.
– Legitimate Interests: To improve our website, provide customer service, prevent fraud, and market similar goods or services that align with user interests.

4. Your Rights Under Applicable Laws

Depending on your jurisdiction, you may have the following rights under data protection law:

– Right of Access – You can request a copy of your personal data we hold.
– Right to Rectification – You may correct personal data that is inaccurate or incomplete.
– Right to Erasure (“Right to be Forgotten”) – Under certain conditions, you may request deletion of your personal information.
– Right to Restriction – You may request that we restrict processing of your personal data.
– Right to Data Portability – You may request a copy of your personal data in a structured, machine-readable format.
– Right to Object – You can object to our processing where it is based on a legitimate interest.
– Right to Withdraw Consent – If processing is based on consent, you may withdraw it at any time.

To exercise any of the above rights, please contact us at [email protected]. We may request verification of identity before fulfilling certain requests.

5. Security Measures

We employ robust technical and organizational security measures, including but not limited to:

– End-to-end encryption of data in transit using HTTPS and SSL protocols.
– Restricted access to personal data through role-based permissions.
– Regular security audits and penetration testing.
– Secure backups and redundancy systems to maintain continuity.
– Staff training on data handling, privacy principles, and confidentiality obligations.

6. International Data Transfers

Where your personal information is transferred outside of the European Economic Area (EEA) or the United States, we ensure that appropriate safeguards are in place. This may include the use of Standard Contractual Clauses approved by the European Commission or compliance with regional data privacy frameworks where applicable.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:

– Usage Data: Up to 24 months, to support analytics and performance measures.
– Account and Transaction Data: Up to 7 years for legal and taxation compliance.
– Communication Data: Retained for 36 months for customer service purposes.
– Profile and Preference Data: Retained while your account remains active and up to 12 months thereafter unless otherwise requested by you.

When data no longer needs to be retained, it is securely deleted or anonymized.

8. Cookie Policy

lovingjourneymama.com uses cookies to optimize user experience and website performance. Categories of cookies we use:

– Essential Cookies: Necessary for site functionality (e.g., cart, login).
– Functional Cookies: Enable enhanced features like remembering preferences or settings.
– Analytics Cookies: Collect visitor statistics to understand usage patterns.
– Performance Cookies: Help monitor and improve site speed and responsiveness.

For more information about how we use cookies and a full breakdown of types used, please refer to our full Cookie Notice available on our website.

9. Managing Cookies & Compliance

In compliance with GDPR and CCPA requirements, users are presented with a clear consent tool upon first visit, allowing them to accept, reject, or customize their cookie preferences. You may revisit your cookie preferences at any time and adjust your browser settings to refuse cookies or alert you when cookies are being sent.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If we discover that personal data has been collected from a child without verified parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in laws, technology, our practices, or other legitimate reasons. Should material or substantive changes occur, we will notify users via appropriate mechanisms such as email communications or on-site notices.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, your personal data, or our data practices, please contact us at:

Email: [email protected]
Website: https://www.lovingjourneymama.com

We are committed to maintaining compliance with global privacy regulations and ensuring that your personal data is handled with the highest levels of integrity, confidentiality, and accountability. Please reach out to us if you have any concerns regarding how your data is managed.